Do I need to create an account for shopping online in MaBelle eShop?
A
Yes, you do. All customers need to login to existing MaBelle VIP account or register as new member in order to shop in MaBelle eShop. You can enjoy vip exclusive benefits and rewards after becoming a MaBelle VIP! More details
Q
Can I still cancel my order if the payment has been made successfully?
A
Some of the order can be cancel according to the situation. To help you enjoy shopping at MaBelle eShop, we have a 14-day Return & Refund Policy for eShop online purchase orders. For Store Pick-up orders, as long as they have not been picked up, customers can notify our customer service team to cancel the order. For made-to-order products or engraved products, order cannot be cancelled after confirmation. You must request order cancellation before confirmation.
Q
Can I change the pickup store or shipping address?
A
Yes. You must notify our customer service team to change to another store or designated shipping address before the order is shipped.See our Shipping Services for details
Q
If my order payment is unsuccessful, how can I pay again?
A
MaBelle eShop provides varies payment methods. If payment is failed, you can try to place the order again and choose another payment method.See the Payment Methods section for details
Q
How to change my order recipient information?
A
Please contact customer service via email (info@mabelle.com) or WhatsApp to update the order details.
Q
If I cannot collect my order in person, can I ask my relatives or friends to pick up?
A
If you choose to pick-up order at our stores, you can indicate it in the order remarks when placing the order. if you choose to ship you order, please directly fill in the contact information and designated address of your relatives or friends in the recipient information. If you have already placed an order and need to change the information, please contact customer service via email (info@mabelle.com) or via WhatsApp
Q
Will the products I see online also be available in MaBelle stores?
A
Some of our products are "Online Exclusive Products" which are not available in MaBelle stores. You can click "Stock Location" on each product page to view the product location or contact our jewelry consultant for details.
Q
How to make a booking for trying on your product at one of MaBelle store?
A
MaBelle eShop provides booking service for you to try on our products at one of MaBelle store or via one-to-one video consultation service. You can make a booking by clicking "Try at Shop" button on each product page. See the Try at Shop section for details
Q
How should I measure an engagement ring if I don't know the exact size?
A
For your reference, each product page provides size reference and measurement suggestions. You may also contact our jewelry consultant for more details.
Q
If my ears don’t have any piercing but I want to wear earrings at my wedding big day, how long should I expect to have my ears pierced?
