Gold Recycling Service | MaBelle Natural Diamond Jewellery

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Ear Piercing

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Gold Recycling

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Natural Diamond Experience Gallery

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FAQ of Professional Ear Piercing Service

How to enjoy MaBelle Professional Ear Piercing Service?＋

With any purchase* at MaBelle stores or online shop, you can enjoy a Professional Ear Piercing Service. This includes one pair of surgical steel ear-piercing earrings and a 3-month After-Care Service. If you have sensitive skin, titanium ear-piercing earrings are available as an option.
*Excludes surgical titanium ear-piercing earrings.

Inquire about MaBelle's Jewellery Roadshow Ear Piercing Event＋

We often host Jewellery Roadshows at shopping malls, offering professional ear piercing experiences. For more details, stay tuned via our official website or social media platforms.
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Can I choose any position on my ears for piercing service?＋

MaBelle professional ear-piercing service including earlobe and ear bone. All consultants have years of experience and observe your ear shape in detail before confirming the piercing positions.
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Can kids get ear piercings?＋

We provide ear piercing service to customers who are 6 years old or above. For 12 years old or below, it is necessary to come with their guardian during entire piercing sessions. While outer ear-bone piercing services are only available for customers who are above 16.
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Ear Piercing After-Care Service＋

MaBelle will provide 6 free after-care services within three months, taking care of ear-hole formation. For more information.
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How to make appointment?＋

Customers have to make appointment for MaBelle "Professional Ear Piercing Experience". Customer will be contacted via SMS to verify the booking. Walk-in appointment will not be entertained.

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FAQ of Gold Recycling

Do I need an appointment? ＋

We highly recommend you schedule one to avoid potentially long wait times and allow us to serve you better.
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Is the Gold Recycling a member exclusive service? ＋

Non-members are also welcome. Please make an appointment online or contact any MaBelle retail store for arrangement.
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Do you accept jewellery from brands other than MaBelle? ＋

Of course. A wide range of gold Jewellery are accepted regardless of brand, product age or condition.
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Can I conduct the valuation online instead? ＋

Physical inspection is needed since your jewellery has to go through a series of weighting and inspection by professional machines before getting an instant valuation.
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Can I keep my jewellery instead after the valuation? ＋

Of course, the gold inspection and valuation are transparent and free of charge. Customer can withdraw any time before confirmation while no handling fee is required. However, since all jewellery must be cut open for inspection and testing, the inspected item will be damaged and cannot be restored regardless of whether it will be recycled or not. Customer approval and consent is required prior to inspection. The company has no legal responsibility for the damaged item.

Is jewellery with natural diamond inlaid accepted for recycling? ＋

The recycling service is made to handle gold jewellery. Inlaid gemstones and diamonds are not accepted, please take care of the disassembly in advance. Otherwise, the weight of the inlaid will be deducted from the recycled value.

What is cash credit? ＋

Cash credit can be used as cash at any MaBelle retail store. $1 cash credit is equivalent to $1 cash. If you prefer cash credit than cash in return of the gold recycled, we will reward you with an additional 10% in cash credit for the purchase at MaBelle without time limit.

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FAQ of Natural Diamond Experience Gallery

How to make a reservation?＋

You can make a reservation online, and confirmation details will be sent to the mobile number and email you provided. Non-MaBelle members need to download the fanShare app and register to become a member before visiting. Book now: https://fanshare.hk/natural-diamond-experience-gallery/appointment?via=mbcom
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About the Gallery＋

The Natural Diamond Experience Gallery offers a serene and elegant environment with high privacy levels. You can focus on admiring the natural diamond jewellery, enjoy a afternoon tea, and experience professional services such as ear piercing and gold recyling services all under one roof. Occasionally, we also hold exclusive member events in the experience hall. For participation or inquiries, feel free to contact our staff.

What is "Natural Diamond Journey"?＋

Visiting the Natural Diamond Experience Gallery allows you to personally explore our ISO9001-certified verification process. Through interactive activities, you can learn about natural diamonds as a precious unique gift from nature to humanity.

Natural Diamond Experience Gallery Address＋

📍 Tsim Sha Tsui：
Unit 1410-1411, 14/F., Silvercord Tower 1,
No. 30 Canton Road, Tsim Sha Tsui
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📍 Causeway Bay：
Units 01 & 02 on 5/F., Soundwill Plaza,
No. 38 Russell Street, Causeway Bay
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FAQ of eShop Inquiry

How long does it take to pick up the item after placing an order?＋

For the regular order, it takes around 2-4 working days to process after confirmed the payment. Engrarving order will need extra 4 working days to process.
*Please note that, working days are not include Saturday, Sunday or Public Holidays

Will someone contact me after I book the Jewellery Try-on service?＋

Once the reserved item has been prepared, you will receive an email notification. At that time, simply follow the instructions in the email to visit the designated store for our Try-on service.

Are the products on your website also be available in physical stores?＋

Some items are online exclusives and available for online purchase only. For other products, you may check real-time availability at nearby locations via the“Locator" button on each product page.

How to book the try on serivce for online items in store?＋

You can follow the steps below:
1. Click the "Try On Service" button to add items to your booking list.
2. For multiple items, please repeat the step above. (5 items at maximum for each reservation)
3. After adding all items to the booking list, fill in the basic information.
4. Registration is complete.

*Each mobile number is allowed to register once within 30 days
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