FAQ | Professional Ear Piercing Service | MaBelle Natural Diamond Jewellery

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Ear Piercing - faq

Frequently Asked Questions

General

After-Care Service

Allergy & Inflammation

Service Charges

Can kids get ear piercings?

We provide ear piercing service to customers who are 6 years old or above. For 12 years old or below, it is necessary to come with their guardian during entire piercing sessions. While outer ear-bone piercing services are only available for customers who are above 16.

How about the process of ear-piercing service? Will it hurt?

Firstly, our consultant needs to sanitize your ears and make marks on them for piercing positions. Once the positions are confirmed, we use a one-off plastic capsule for piercing on certain positions. Then, our consultant will sanitize and clean your ears after piercing. This simple procedure only takes a few seconds, the level of pain feeling varies from person to person. According to most of our customer feedback, only a slight prick is felt in overall cases.

Can I change my original pierced position?

It depends on the distance between your existing pierced positions and new positions. Our consultant will check the exact condition of the original pierced position to confirm if it is suitable for adjustment.

Why does it look uneven when I wear earrings on both sides sometimes?

As the structure of each ear is unique, the ear shape of both left and right sides could be differently grown. Therefore, it is important to make sure the pierced positions of both sides are matched and balanced according to the ear shapes. Otherwise, it will cause uneven and imbalanced conditions without professional piercing techniques on precise position.

Can I have an extra piercing at the ear-bone on the same side?

Our consultant will examine the position of each piercing and determine if it is appropriate for each customer to have an extra piercing according to the distance of each pierced position.

Any risks if I have an ear piercing?

No matter if you choose to pierce the earlobe or ear bone, you need to bear potential risks including inflammation, fainting, scar, granulation, or other complications. When such conditions occur, it might be related to your personal health conditions as well as after-care treatment. If the condition continually happens, please consult your doctor immediately.

How long does it take to form ear holes completely? When can I remove the pierced earrings?

We suggest removing the pierced earrings after the ear holes are completely formed. For normal cases, the formation of new earlobe holes needs to be worn for at least 2 to 3 months and the holes in ear bone take 4 to 6 months without taking it off.

Can I have a piercing if I have a mole on my ear?

For those customers who have moles on their ears, we recommend consulting our ear-piercing professionals and your doctor before having piercing surgery.

What kind of conditions are not suitable for ear piercing?

- Low or high blood pressure patients
- Severe heart disease
- Diabetic patients
- Hemophilia patients
- Cancer patients
- Anticoagulant takers
- Pregnant
- Eczema or Psoriasis
- Birthmark or Mole
- Feeling unwell or looking pale

Can I choose any position on my ears for piercing service?

MaBelle professional ear-piercing service including earlobe and ear bone. All consultants have years of experience and observe your ear shape in detail before confirming the piercing positions. Although the ear shapes of each person are varied and different on both sides, our consultant will make sure and re-confirm with our customers by marking the piercing positions before the surgery.

If I am not able to wear the earrings after piercing for a long time, will those ear holes be cured?

After the piercing surgery, we suggest customers keep wearing earlobe and ear bone piercing earrings for at least 3 months and 6 months, respectively. Once the ear holes are successfully formed, you can replace them with another earring. It is recommended that you continue wearing earrings for an extra half year to avoid the ear holes getting cured.

What materials is MaBelle using when ear-piercing?

The plastic capsules for MaBelle professional ear piercing are imported from the USA, it is sterilized in a concealed package that meets the standard of the US Food and Drug Administration (FDA) to ensure bacteria-free and avoid confection by damp environment.
The use of fine ear stud creates small wounds and speeds up the cure time. The piercing earrings are made of surgical steel and titanium, and it meets nickel-free standards according to the requirement of the European Union (EU) to prevent the occurrence of common metal allergies. MaBelle also offers two-length options, both long and short studs, for customers to choose to suit the different thicknesses of earlobes.

Can I use other types of piercing earrings instead?

No. MaBelle only provides “Professional Piercing Earrings” which have been sterilized under elevated temperature and meet the standard of the US Food and Drug Administration (FDA) to ensure safety and hygiene guarantees that reduces the cause of inflammation.

Can I go swimming after ear piercing surgery?

For the first week after the surgery, we recommend you avoid swimming and doing strenuous exercises as the ear holes are not yet cured which are easily infected.

Do I still need to clean my ears after 3 months of my surgery?

Yes. As your skin will metabolize and will generate secretion from the earholes, it is recommended to remove and clean your earrings after taking showers and put them on after cleaning.

Is it easy to be inflamed after ear piercing?

It varies from person to person, especially depending on the diverse levels of healing ability, which will affect the speed of ear hole formation. Severe redness or pain is abnormal that might be caused by inflammation or other problems. To prevent inflammation from happening, it is important that the entire surgery process must be safe and keep hygiene. After surgery, make sure you follow the recommendations and take advice from our consultant regarding after-care procedures to avoid bruises, strains, or crush causes. Besides, please make sure to change earrings after the holes are successfully formed.

I have sensitive skin/eczema skin/metal allergy, can I pierce my ears?

If you have extremely sensitive skin, you should consult your doctor before piercing your ears. Our professional ear-piercing consultants will also evaluate customers before piercing. If your doctor recommends trying ear piercing, we recommend that you use medical-grade titanium piercing earrings to further reduce allergic skin reactions.

Is it easy to be inflamed after ear bone piercing?

In fact, ear piercing inflammation has nothing to do with where to pierce. As long as you keep the ear hole clean and dry, the chance of inflammation will be greatly reduced.

What are the charges of MaBelle Professional Ear-Piercing Experience?

Customers can enjoy MaBelle Professional Ear-Piercing Experience upon purchase of HK$1,000 or above at either MaBelle stores or online shop.
Customers need to redeem this service by a redemption coupon via fanShare mobile application. Service includes Ear Piercing Experience (earlobe or ear cartilage), one pair of medical-grade stainless steel earrings and 3-month aftercare plan;. If customers have sensitive skin, you can upgrade to surgical titanium earrings with additional charge.

Any promotion offers after piercing?

Cash Shopping Vouchers: HK$1,000 (Upon Nett Value at HK$3,800).
Our professional consultant provides a brand-new and personalized ear styling experience, including jewellery combination recommendations and mix and match tips.Know More

How can I transfer my Ear-Piercing coupon to family and friends?

You can share your Ear-Piercing coupon with your family and friends by using fanShare mobile application. Simply enter a mobile phone number and share the happiness together!Know More

How may I assist you?

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Natural Diamond Experience Gallery

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FAQ of Professional Ear Piercing Service

How to enjoy MaBelle Professional Ear Piercing Service?＋

With any purchase* at MaBelle stores or online shop, you can enjoy a Professional Ear Piercing Service. This includes one pair of surgical steel ear-piercing earrings and a 3-month After-Care Service. If you have sensitive skin, titanium ear-piercing earrings are available as an option.
*Excludes surgical titanium ear-piercing earrings.

Inquire about MaBelle's Jewellery Roadshow Ear Piercing Event＋

We often host Jewellery Roadshows at shopping malls, offering professional ear piercing experiences. For more details, stay tuned via our official website or social media platforms.
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Can I choose any position on my ears for piercing service?＋

Can kids get ear piercings?＋

Ear Piercing After-Care Service＋

MaBelle will provide 6 free after-care services within three months, taking care of ear-hole formation. For more information.
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How to make appointment?＋

Customers have to make appointment for MaBelle "Professional Ear Piercing Experience". Customer will be contacted via SMS to verify the booking. Walk-in appointment will not be entertained.

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FAQ of Gold Recycling

Do I need an appointment? ＋

We highly recommend you schedule one to avoid potentially long wait times and allow us to serve you better.
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Is the Gold Recycling a member exclusive service? ＋

Non-members are also welcome. Please make an appointment online or contact any MaBelle retail store for arrangement.
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Do you accept jewellery from brands other than MaBelle? ＋

Of course. A wide range of gold Jewellery are accepted regardless of brand, product age or condition.
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Can I conduct the valuation online instead? ＋

Physical inspection is needed since your jewellery has to go through a series of weighting and inspection by professional machines before getting an instant valuation.
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Can I keep my jewellery instead after the valuation? ＋

Of course, the gold inspection and valuation are transparent and free of charge. Customer can withdraw any time before confirmation while no handling fee is required. However, since all jewellery must be cut open for inspection and testing, the inspected item will be damaged and cannot be restored regardless of whether it will be recycled or not. Customer approval and consent is required prior to inspection. The company has no legal responsibility for the damaged item.

Is jewellery with natural diamond inlaid accepted for recycling? ＋

The recycling service is made to handle gold jewellery. Inlaid gemstones and diamonds are not accepted, please take care of the disassembly in advance. Otherwise, the weight of the inlaid will be deducted from the recycled value.

What is cash credit? ＋

Cash credit can be used as cash at any MaBelle retail store. $1 cash credit is equivalent to $1 cash. If you prefer cash credit than cash in return of the gold recycled, we will reward you with an additional 10% in cash credit for the purchase at MaBelle without time limit.

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FAQ of Natural Diamond Experience Gallery

How to make a reservation?＋

You can make a reservation online, and confirmation details will be sent to the mobile number and email you provided. Non-MaBelle members need to download the fanShare app and register to become a member before visiting. Book now: https://fanshare.hk/natural-diamond-experience-gallery/appointment?via=mbcom
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About the Gallery＋

The Natural Diamond Experience Gallery offers a serene and elegant environment with high privacy levels. You can focus on admiring the natural diamond jewellery, enjoy a afternoon tea, and experience professional services such as ear piercing and gold recyling services all under one roof. Occasionally, we also hold exclusive member events in the experience hall. For participation or inquiries, feel free to contact our staff.

What is "Natural Diamond Journey"?＋

Visiting the Natural Diamond Experience Gallery allows you to personally explore our ISO9001-certified verification process. Through interactive activities, you can learn about natural diamonds as a precious unique gift from nature to humanity.

Natural Diamond Experience Gallery Address＋

📍 Tsim Sha Tsui：
Unit 1410-1411, 14/F., Silvercord Tower 1,
No. 30 Canton Road, Tsim Sha Tsui
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📍 Causeway Bay：
Units 01 & 02 on 5/F., Soundwill Plaza,
No. 38 Russell Street, Causeway Bay
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FAQ of eShop Inquiry

How long does it take to pick up the item after placing an order?＋

For the regular order, it takes around 2-4 working days to process after confirmed the payment. Engrarving order will need extra 4 working days to process.
*Please note that, working days are not include Saturday, Sunday or Public Holidays

Will someone contact me after I book the Jewellery Try-on service?＋

Once the reserved item has been prepared, you will receive an email notification. At that time, simply follow the instructions in the email to visit the designated store for our Try-on service.

Are the products on your website also be available in physical stores?＋

Some items are online exclusives and available for online purchase only. For other products, you may check real-time availability at nearby locations via the“Locator" button on each product page.

How to book the try on serivce for online items in store?＋

You can follow the steps below:
1. Click the "Try On Service" button to add items to your booking list.
2. For multiple items, please repeat the step above. (5 items at maximum for each reservation)
3. After adding all items to the booking list, fill in the basic information.
4. Registration is complete.

*Each mobile number is allowed to register once within 30 days
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